FREQUENTLY ASKED QUESTIONS (FAQ)

 

  1. What is a reach truck and how does it operate?
    A reach truck is an electric forklift designed for narrow aisles and high shelves. Its fork can reach deep into shelves, making it perfect for indoor warehouses.

  2. What makes a Battery Reach Truck or BT Reach Truck different?
    A BT reach truck is known for its smooth control, high durability and strong performance, making it a trusted choice for heavy-duty warehouse.

  3. What is the difference between a reach truck and an electric forklift?
    A reach truck is built for narrow aisles and high shelves, while an electric forklift is more versatile and can handle both indoor and outdoor work.

  4. What are the benefits of using an electric forklift?
    They are quiet, eco-friendly, and low-maintenance, perfect for indoor use and saving on running costs.

  5. What is an electric power pallet truck used for?
    An electric power pallet truck helps you move pallets easily with minimal effort. Hence, it is great for warehouse and loading areas.

  6. Are your forklifts brand new or reconditioned?
    We offer both new and reconditioned forklifts. All reconditioned units are carefully serviced and tested to ensure reliable performance.

  7. Why should I choose SG Equipment?
    We’re Malaysia’s one-stop forklift specialist, offering rental, sales, and maintenance for all kind of forklifts. Our team delivers quality service and trusted support to keep your operations running smoothly. Contact us now!

  8. How long will I get my forklift(s) after ordering?
    Delivery usually takes 3–5 working days, depending on stock availability and location. Don’t worry, our team will keep u updated once your everything is finalized.

  9. I’m having an emergency request, is same-day or urgent delivery possible?
    We’ll do our best to arrange same-day or urgent delivery based on your location and availability. Just contact us directly, and please take note that additional charges may apply for urgent request.

  10. Do you offer forklift purchases and rentals beyond Kuala Lumpur & Selangor?
    At the moment, we only serve customers in Kuala Lumpur and Selangor. This helps us deliver faster and provide better after-sales support.